Terms and Conditions

Terms and conditions
 

General information:
Name: Artica Studios Inc.
Mailing Address: 1216 Landsdown Dr. Oakville, ON, Canada
Tel: +1-416-882-4474
Email: hello@artica-studios.com
 
The purpose:
Artica Studios Inc. offers photography tours and workshops, mainly in Canada, Greenland, Iceland and Norway but we travel domestically and internationally for local photography, videography and media production.
 
The legal stuff:
Governing Law / Jurisdiction:
Artica Studios Inc. operates in accordance with Iocal law of operations
 
Cancellation policy:
Photography Tours
  • Should Artica Studios Inc. need to cancel the tour, it is fully refundable.  For example flights, hotels before and after, food before and after, visas for trips that do not happen are the clients/purchaser's responsibility through their own travel insurance.
  • Should the customer need to cancel the tour, the deposit will be always be retained by Artica Studios Inc. as it is non-refundable. If the cancellation notice is less than 45 days from the start of the tour, there is no refund. If the cancellation is more than 46 days from the tour start date then up to 50% will be refunded. For the remaining 50% you may go through your own travel insurance.
  • In case of flood, tsunami, earthquakes, volcano action, closed roads or storm warning by the local weather reports, we will discuss this with the customer and may agree upon a mutual cancellation if the situation demands it, or set another date. Because we might need to cancel for the reasons above, we strongly advise our customers to have a good travel insurance. Please note you are welcome to transfer your tour payment amount towards another tour, but only if it is equal to or less than the alternative.
  • We will never risk the safety of our customers/clients/guests by going out in adverse conditions that are unpredictable, deemed unsafe by our captains/guides regardless if the tour webpage and tentative itinerary suggests otherwise for the daily schedule. We will amend it as needed and disruptions in the schedule may occur. For example for boat charters if it is mentioned 5 days on the boat, and 1 of our days is cancelled due to weather we will try our best to maximize the remaining time and days. 
  • If there are major weather disruptions then we may issue a discount for a future tour but never refunds on tours that were in operation. We do operate in the Arctic, and things such as fuel availability, inconsistent scheduling, and weather problems do arise. 
 
Northern Lights Tours
  • The northern lights are a natural phenomenon and we monitor the aurora KP forecast and base our decision to go on them in conjunction with the proper weather conditions.
  • We do not go search for northern lights unless we think there is a very probable chance of seeing them, if we go and the lights do not appear there is no refunds.
  • Light pollution is everywhere and can be seen from hundreds of KM's away and it is very difficult to avoid in places like Skjervoy and Northern Norway so please note it may be present while shooting. If the auroras are very strong it will not matter and we can do our best to edit the lights out.
  • In the Yukon, we may have cloud cover or weak KP ratings and that is not in our control. This is a potential phenomenon that may happen and you understand that they are not guaranteed. 
Wildlife Focus Tours
  • We never will host a baited wildlife workshop as we deem them to be unethical therefore please understand that wildlife is unpredictable and never guaranteed. We do our very best working with local sources and guides to have intel to where to find and locate wildlife.
  • Wildlife sightings quality and quantity are not guaranteed. 
  • With the "Orcas & Auroras" photography tour when swimming with the Orcas and Humpbacks it is the full risk of the client to do so upon guidance from the boat captain and boat operator as well as from the guides. We will not drop on top of the whales if they are in transit, or if their behaviour is unfamiliar to us. Swimming sessions may be 5 seconds to approximately 20 minutes each time that we have a good opportunity. We will not drop in near fishing nets or fishing vessels or if there are many boat operators around as it is dangerous. 
  • Churchill Polar Bears and Svalbard Polar Bears come and go as they please - at times we have seen multiple bears and other times there has been none spotted during a departure. This is an understood risk when booking this tour. We will venture out whenever possible to locate them and work closely with our guides to spot them.
 
Workshops/Expeditions/Photo Tours are all synonymous 
Unless otherwise stated in the description of the workshop, the following cancellation policy applies for our workshops:
  • A 50% non-refundable deposit is required to reserve your space in the workshop, or you may pay in full.
  • The remaining balance is due on a certain date stated in the description of the workshop, usually 75 days before the start of the workshop.
  • If the remaining balance is not paid in full, your space will be forfeited without any refund of the deposit.
 
Refunds: If we do not meet the minimum number of participants and need to cancel, you will of course be fully refunded.

All cancellations are subject to a minimum of a $150 service charge.


In addition, if you cancel and your spot is otherwise filled, you will be refunded the full amount you have paid (minus the $150 service charge). However if you cancel and your spot is not filled, the following fee schedule applies:

  • 76 days to 100 days: 50% refund of total price: Please note 50% is always non-refundable

  • Less than 75 days: no refund

  • Refunds will be paid via same method that the original deposit/payment was made.

  • Refunds will be initiated within 72 hours of the time that the request is approved.

 
For your information
  • Accommodation and food is not included in the price unless it says so in the description. Most of our tours food and accommodation is included. 
  • Travel insurance is not included in the price, so customers are advised to have personal travel insurance.
  • Before you start the tour, be sure to have email contact with us and whatsapp communication 
  • Our mobile number is at the bottom of the confirmation email or in our email signature
  • In case of a hotel pickup, please be sure to leave us the information regarding the hotel you are staying at
  • If you have any complaints or comment, please let us know as soon as possible via email. We value all comments and will make an effort to better ourselves where needed.
 
Privacy Policy:
  • We respect your privacy and do not tolerate spam. We will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. When you sign up for our tours, website, or communicate with us you are opted in to our newsletter and communication. If you would like to unsubscribe please do so on the bottom of an email with the click of a button
Terms of payment:
  • We accept payments via Visa / Mastercard - all taxes and credit card fees are included unless otherwise noted.
Other:
  • Artica Studios Inc. and their respective guides/photographers reserve(s) the right to take photographs or videos during the operation of any expedition or part thereof and to use the resulting photography for promotional purposes. By making a reservation with Artica Studios Inc. and Artica Adventures and Natural World Safaris, Churchill Wild and West Coast Expeditions, participants agree to allow their images to be used in such photography; participants who prefer that their image not be used are asked to identify themselves to their guide at the commencement of their trip.